ORDER EARLY!!!

Give us your required due date per costume. Allow adequate time for size exchanges if needed prior to performance dates. Most orders will be shipped 8-10 weeks from order date. Please allow 12-16 weeks for orders placed in months of Nov 15-Apr 15. SHIP DATES ARE ESTIMATED WITH A TWO WEEK GRACE PERIOD. Be sure all the information is complete or this could delay shipment. Marcea Inc will not be liable for any damages whatsoever beyond monies paid by customer.

ORDERING PROCESS:

1. Always use your customer number, last name and business name on all orders, payments, correspondence, and telephone calls. Please remember the last name your order was placed under. Customer number begins with the first 3 letters of the last name.
2. Check that you use the correct style number, size, color code. If you have a question regarding color codes, please call customer service.
3. Sizes: Please check your accompanying price list to see if the costume you are ordering is available in the size. Child sizes are XSC, SC, INT, MC, LC. Adult sizes are SA, MA. LA, XL-4X (Add $6.00 for each XL in size. Xl-$6, 2X-$12, etc.). Use the size chart in this booklet to determine the correct size you require. Ordering incorrect sizes may delay the processing and delivery time of your order. Keep in mind when ordering XSC-INT and XL-4X sizes which are out of our normal pattern range and are considered CUSTOM.  The costume may look dimensionally different and cannot be EXCHANGED OR RETURNED.  Refer to the price list for options in sizes available.
4. Please include all contact information, daytime phone, fax number and e mail address.
5. Please include a specific Due Date if a date is not specified we will ship as items are available.
6. All urgent orders must be placed over the phone or online with a credit card, do not mail in urgent orders.
7. You will receive a confirmation of your order when you phone in your order, mail it in or place it with our online order form via USPS mail. Please contact us immediately if you do not receive one within 10 days. We are not responsible for errors of any kind if you do not review your confirmation.

ORDERING VIA TELEPHONE/FAX:

To place your order by phone, please call 800-821-7737 or 213-746-5191 Monday-Friday 9am-5pm PST. Orders may be faxed to 213-746-8927.

ORDERING ONLINE:

Orders can be placed here online at www.marcea.com. You will need the code to complete this process. The code can be found on the mailing label on the back of your catalog. Once you submit your online order, you will get a confirmation. You will also receive a confirmation via USPS mail. Please contact us immediately if you do not receive one within 10 days. We are not responsible for errors of any kind if you do not review your confirmation.

DISCOUNTS:

For quantity discounts see the “Price list and Discount policy” portion of this booklet. Payments in full must accompany your order. Discounts are based on when the order is postmarked and paid in full.

PAYMENT METHODS:

1. We DO NO SHIP COD.
2. We accept Visa, MasterCard, American Express and Discover.
3. Checks, money orders and cashier checks. (Checks are subject to a 20 day clearing period).
4. A 30% deposit will be required on all orders placed. This is non-refundable after the 3 day cancellation policy.
5. Purchase Orders-Orders will be accepted from public education institutions or colleges. PO must be signed by an authorized purchasing agent and monies complete including shipping. 30 net terms only and no discounts will apply on 30 net terms. PO’s must accompany the order for us to process.
6. CALIFORNIA customers only: Please include sales tax of 8.25% on all orders. If tax exempt, submit an exempt certificate with your order.

CANCELLATIONS AND CHANGES:

Cancellations: Must be made within three days of placing your order. Any items cancelled after the three days will lose their 30% deposit.

Changes: Additions or deletions must be made within 24 hours. If you see an error on your confirmation, you must report it immediately.

RETURNS/EXCHANGES:

Special Orders cannot be returned or exchanged.

Returns: NO REFUNDS. Unworn items can be returned within 10 days in original packaging for a credit towards a future purchase.

Exchanges: All exchanges must have the exchange authorization form. You must request an RA number within 21 days of your invoice. RA numbers must appear on the outside of the packaging. There is an exchange fee of $10.00 for the first item and $2.00 per item after. Exchanges or returns will not be accepted for XL sizes and higher. All items exchanged must be sent back in original packaging. There will be no exchanges accepted on items that have been soiled, written on, or mishandled in any way whatsoever that makes the item non saleable. All exchanged will be treated as a new order with the normal production times.

DISCLAIMER: Keep in mind when ordering XSC-INT and XL-4X sizes which are out of our normal pattern and are considered CUSTOM. The costume may look dimensionally different and cannot be EXCHANGED OR RETURNED. Refer to the price list for options in sizes available.

BACKORDERS:

Marcea Inc makes every effort to ship orders complete. If the choice is ours to backorder items, there will be no additional charges, unless the customer requests air shipping. If the customer requests that a partial shipment be made, then additional shipping charges will apply.

SHORTAGES AND SHIPPING PROBLEMS:

Any shortages in your order must be reported within 72 hours of receiving your shipment. After this time, we are not responsible for the missing item(s). If the carton is damaged, do not destroy it. You must file a claim with the carrier for the lost or damaged item(s).

FABRIC DISCLAIMER:

Due to unforeseen production, some fabrics may change shades in processing at the mill.  Swatches are available upon request.

PLEASE NOTE:

Our offices will be closed on the following days: 11/26/09-11/27/09, 12/25/09, 1/1/10, 5/24/10, 9/6/10. You may leave a message at 800-821-7737 during these days and an operator will return your call the following business day.

PRICE POLICY:

The prices in this catalog are subject to change without notice. Due to the availability of fabrics and other related manufacturing situations we may find necessary to adjust our prices accordingly.

CUSTOMER:

The Marcea Costume Collection 2009 is available to dance studios, registered as an instruction business, public schools and colleges. We do not sell to individuals.

OUR COMMITMENT:

Marcea Inc is committed to making costume buying an enjoyable one. Our knowledge and helpful representatives will assist you with all your concerns and questions. As our customer you deserve the best quality and service and we do our best to bring you cutting edge costume styles at an affordable price. We look forward to assisting you in the new season and wish you the best and most success.

Marcea Costume Collection 2009
P.O. Box 48317
Los Angeles, CA 90048
Toll free: 800-821-7737
Customer Service: 213-746-5191
Fax: 213-746-8927

Marcea, Inc. claims copyrights in all features of the costumes shown in this catalog which are protected under the United States Copyright laws.